Shipping policy

Thank you for shopping with Shiv Mega Mart. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and ship your orders.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, sales, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Standard Shipping: 3–7 business days

  • Remote or Rural Areas: 5–10 business days

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or public holidays.

Shipping Charges

  • Shipping charges, if applicable, are displayed during checkout before payment.

  • We may offer free shipping on selected products or promotional offers from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS (where available) with tracking information so you can monitor your shipment.

Delivery

Please ensure that the shipping address and contact details provided during checkout are accurate. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Delayed Shipments

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control. If your order is significantly delayed, please contact us and we will assist you in tracking your shipment.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 48 hours of delivery (or the expected delivery date for lost shipments). Include your Order ID and, if applicable, photos of the damaged package or product. We will work with the shipping partner to resolve the issue as quickly as possible.

Incorrect Shipping Address

If you realize you entered an incorrect shipping address, please contact us immediately. If your order has not yet been shipped, we will do our best to update the address. Once an order has been dispatched, we may not be able to make changes.

International Shipping

Currently, Shiv Mega Mart ships only within India, unless otherwise stated on our website.

Contact Us

If you have any questions about shipping or your order, please contact us:

Shiv Mega Mart
Email: jillbharatwala@gmail.com

We are happy to assist you with any shipping-related inquiries.