Privacy policy

Welcome to Shiv Mega Mart ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through our payment providers)

  • Order history

  • IP address, browser type, device information, and website usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Respond to your inquiries

  • Improve our website, products, and services

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal obligations

  • Send promotional emails and offers (only where permitted by applicable law)

3. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze visitor behavior

  • Provide a better shopping experience

You can control or disable cookies through your browser settings, although some features of the website may not function properly.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers that help us operate our business, including:

  • Payment processors

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics and marketing services

  • Legal or regulatory authorities when required by law

These service providers are authorized to use your information only as necessary to provide their services.

5. Payment Security

Payments made on our website are processed through secure third-party payment gateways. We do not store your complete credit or debit card information on our servers.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic storage or internet transmission is completely secure.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Withdraw consent where applicable

  • Object to certain types of data processing

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Shiv Mega Mart
Email: jillbharatwala@gmail.com

We will make reasonable efforts to respond to your inquiry as promptly as possible.